NDIS — National Disability Insurance Agency (NDIA)
Contact the NDIA for questions about your NDIS plan, funding, access requests, plan reviews, and general scheme enquiries.
PlansFundingAccessReviews
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Other Resources
A collection of trusted contacts and organisations to help NDIS participants access information, raise concerns, and find support when they need it most.
You have rights as an NDIS participant. Whether you need to contact the NDIS directly, make a complaint, seek independent advice, or find an advocate to speak on your behalf — the organisations listed here are here to help you.
NDIS — National Disability Insurance Scheme
The NDIS is the primary point of contact for all matters relating to your plan, funding, and supports.
myplace Participant Portal
Manage your NDIS plan online — view your funding, approve service bookings, and track your supports through the myplace portal.
Online PortalPlan ManagementService Bookings
Available 24/7 online
my.ndis.gov.auComplaints & Reporting
If a provider or support worker has done the wrong thing, you have the right to make a formal complaint. These organisations handle reports and investigations.
NDIS Quality and Safeguards Commission
The NDIS Commission handles complaints about NDIS providers and support workers. If you have experienced abuse, neglect, exploitation, or poor quality supports, contact the Commission to make a report.
ComplaintsReportsProvider ConductSafeguarding
Commonwealth Ombudsman
If you are unhappy with how the NDIA has handled your complaint or enquiry, the Commonwealth Ombudsman can investigate and help resolve the matter.
ComplaintsNDIA DecisionsIndependent Review
Advocacy & Independent Support
Advocates are independent people who can speak up for you, help you understand your rights, and support you in dealing with providers or the NDIS.
Disability Advocacy Finder
Use the Australian Government's Disability Advocacy Finder to locate a free, independent disability advocate in your local area who can support you.
Find an AdvocateLocal SupportFree Service
Search available 24/7 online
www.disabilityadvocacyfinder.dss.gov.auDisability Advocacy Network Australia (DANA)
DANA is the national peak body for disability advocacy organisations. They can help connect you with an advocate and provide information about your rights.
National Peak BodyRightsAdvocacy Network
People with Disability Australia (PWDA)
PWDA is a national disability rights organisation run by and for people with disability. They provide advocacy, information, and systemic change work.
RightsSystemic AdvocacyPeer Support
Plan Advice & Second Opinions
If you want independent advice about your NDIS plan, funding, or supports — these organisations can help you understand your options.
Independent Community Living Australia (ICLA)
ICLA provides independent support coordination and plan management advice to help participants get the most out of their NDIS plans.
Plan AdviceSupport CoordinationIndependent
Local Area Coordination (LAC)
Your Local Area Coordinator is a free NDIS-funded resource who can help you understand your plan, connect with community supports, and prepare for plan reviews.
Free ServicePlan SupportCommunity Connection
1800 800 110
Contact the NDIA to find your local LAC
www.ndis.gov.au/understanding/what-ndis/whos-involved/local-area-coordinatorsCrisis & Wellbeing Support
If you or someone you know is in crisis or needs immediate emotional support, please reach out to one of these services.
Lifeline Australia
Lifeline provides 24/7 crisis support and suicide prevention services. If you are feeling overwhelmed, unsafe, or just need someone to talk to, call or chat online.
Crisis SupportMental Health24/7
Beyond Blue
Beyond Blue provides information and support for anxiety, depression, and mental health. Their support line is available around the clock.
Mental HealthAnxietyDepression24/7
1800RESPECT
National sexual assault, domestic and family violence counselling service. Available to anyone experiencing or at risk of family violence or sexual assault.
Family ViolenceSafetyCounselling24/7
Not sure where to start?
Our team can help point you in the right direction. Reach out to BETTAbility and we'll do our best to connect you with the right support.
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